Get your Certificate III in Customer Engagement (BSB30215)

Get the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.

What you will learn

There are many aspects of customer service and this course provides you with the necessary skills to resolve a combination of basic and complex customer contact processes.

  • Use multiple information systems
  • Work effectively in customer engagement
  • Develop product and service knowledge for customer engagement operation
  • Deliver and monitor a service to customers
  • Process customer complaints
  • Identify and plan sales prospects

Job Opportunities

Open up entry-level and experienced job opportunities, get a job as a customer contact agent, operator, Customer services representative or Telesales representative.

Delivery & What you will get

  • Traditional (Gold Coast and Brisbane location), Online and Blended delivery methods including.
  • Self-paced learning with a combination of written and practical assessment.
  • On or Offsite to minimise employee downtime.
  • Dedicated trainers with industry experience who are passionate about the industry.
  • Access to trainer via Email, Phone and in person.
  • Professionally presented references materials to assist students in developing their knowledge of the units.
  • More career opportunities and up-skilling and productivity gains
  • Delivery over a 6-36 month time frame, depending on qualification selected.
  • Available t start throughout the year
  • Potential recognition of prior learning that will reduce study time or lead to more advanced skills within the same time frame.
  • Nationally recognised qualification upon successful completion of the course


  • Students with prior industry experience may be eligible for RPL
  • Students with prior Qualifications and/or Statements of attainment may be eligible for Credit Transfer
  • Read more here 


Major Training has various funding options available depending on the short course or qualification selected. For more information about possible funding support call Major Training Group today or click here to view our funding page.