Case Management Skill Set (CHCSS00073)

This skill set is for workers with existing experience in community services or health sector roles seeking to broaden their skills. You’ll learn to develop the essential skills required for roles in community services, case management and social housing workers to deliver person-centred services to individuals, groups and communities.

Core Units

  • CHCCSM004 Coordinate complex case requirements

    This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework. Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers. This unit applies to work in a range of health and community services context.

  • CHCCSM005 Develop, facilitate and review all aspects of case management

    This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision. Workers at this level work autonomously and are responsible for own outputs within organisation guidelines. This unit applies to work in a range of health and community services contexts

  • CHCCCS004 Assess co-existing needs

    This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.

  • CHCCSM006 Provide case management supervision

    This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation. Workers at this level work autonomously and are responsible for own outputs within broad but defined organisation guidelines. This unit applies to work in a range of health and community services contexts.

Delivery & What You Will Get

  • Online learning including theory, simulated and practical assessment
  • Self-paced learning with workbooks including theory, simulated and practical assessment
  • Scheduled structured workshops available to book in depending on student numbers
  • Available to start throughout the year
  • Dedicated trainers with industry experience who are passionate about the industry
  • Access to trainer via Email, Phone and in person
  • Professionally presented reference materials to assist students in developing their knowledge of the units
  • More career opportunities and up-skilling and productivity gains
  • Nationally recognised qualification upon successful completion of the course
  • This skill set contains practical elements that need to be completed in the workplace.

Skill Set Requirements

This skill set has been endorsed by industry as suitable for individuals who:

  • hold a qualification at Certificate III level or higher in Community Services, Health or related field

or

  • have skills equivalent to the qualification requirement validated through a recognition of prior learning process.

Course Requirements

  • Be able to read and write basic English
  • Complete a language, literacy & numeracy assessment (LLN)
  • Minimum 18 years of age (Workplace Health and Safety requirement)
  • Provide two forms of identification